Frequently Asked Questions

Browse our collections, select your preferred product and size, and add it to your cart. Review your selection and proceed to checkout to complete your order.

Yes. Customers who require assistance placing an order can contact our Customer Support team at +91 93266 31031, Monday–Saturday, 10 AM–6 PM, excluding public holidays.

Yes. Products are also available through Crimzon stores, subject to product and size availability.

Product availability is displayed on the respective product page. Where a product is available on a Made-to-Order basis, this will be indicated accordingly. Products marked Sold Out may not currently be available for purchase. Please note that adding a product to a wish-list or shopping bag does not reserve the product.

Crimzon footwear follows Indian/European sizing and is generally true to size. Please refer to the Size Guide available on the product page before placing your

Our Customer Support team can assist with size-related queries. Contact us at +91 93266 31031 or assist@crimzonworld.com.

Product availability is displayed on the product page. Depending on availability, a product may be available for immediate purchase, available on a Made-to-Order basis, or marked “Sold Out”

Crimzon accepts online payments through various modes of payment available at checkout. These include payments processed through our payment gateway, Razorpay. (Credit Card / Debit Card / UPI / Netbanking)

The security of your details is of top priority to us. All credit card transactions on this site are processed using Razorpay, a secure online payment gateway which encrypts your card details in a secure host environment.

COD is available on eligible orders below ₹10,000, subject to PIN-code and courier serviceability.

A ₹250 COD handling fee applies to eligible COD orders.

Once an order is successfully placed, an order confirmation will be sent to the registered contact details. Order confirmation confirms receipt of the order and does not necessarily mean that the order has been dispatched. Orders may be subject to payment and order verification before processing.

For regular products, cancellation may be possible if the order has not yet entered processing or dispatch. Once an order has been processed or dispatched, cancellation may no longer be possible. For Bespoke / Made-to-Order products, cancellation is not permitted once the order has been confirmed.

For regular orders, changes may be considered only if the order has not entered processing. Once processing or dispatch has begun, changes may no longer be possible. Bespoke / Made-to-Order orders cannot be modified once confirmed.

Address changes may be possible only before the order enters processing or dispatch. Once an order has been processed or handed over to the courier, changes may not be possible. Customers are responsible for providing accurate and complete delivery information at the time of placing the order.

Regular orders are generally delivered within 7 business days. Bespoke / Made-to-Order products generally take 15–30 days, depending on the product and customization. Delivery timelines are estimates and may vary due to courier delays, product availability, public holidays, weather and other circumstances beyond Crimzon's reasonable control.

Shipping within India is free on prepaid orders. Cash on Delivery (COD) is available on eligible orders below ₹10,000. A COD handling fee of ₹250 per order is applicable.

Once your order has been dispatched, tracking details and the courier partner's information will be shared with the registered contact details. Tracking may take some time to become active after courier handover.

Yes. Products from the same order may occasionally be dispatched separately and may therefore have different tracking details and delivery dates. On the rare occasion, if an order is being shipped in multiple packages, our Customer Care team will inform you prior to the dispatch.

The courier may make multiple delivery attempts. If delivery fails due to an incorrect/incomplete address, recipient unavailability, refusal to accept the shipment or other circumstances attributable to the customer, the shipment may be returned to Crimzon. Applicable RTO or re-shipping charges may apply.

Women’s shoes will be carefully packaged in their original Crimzon.com packaging placed inside a duster bag to protect the shoe when not in use.

Eligible full-price, non-customized products can be requested for return or exchange within 7 days of delivery, subject to the applicable policy conditions. Refer to our Returns & Exchanges policy for more details.

Returns and exchanges can be initiated through the Returns & Exchanges section on Crimzon.com. The process may require the Order Number and registered Email ID or Mobile Number, followed by selection of the product, request type and reason.

Products must be:

• Unused and unworn
• In original condition
• Returned with original tags
• Returned with original packaging and accessories, where applicable
• Free from damage, stains, marks or signs of use
• Not altered, repaired, washed or cleaned

All returned products are subject to quality inspection.

No. Submitting a Return or Exchange request does not constitute automatic approval. The product must meet the applicable eligibility and quality requirements.

Yes, eligible products can be exchanged for an alternative size, subject to availability.

Yes, where applicable, an eligible product may be exchanged for another style, subject to availability and the applicable exchange conditions.

Exchange availability is not guaranteed. If the requested replacement is unavailable, Crimzon will communicate the applicable alternative resolution.

The replacement is generally processed within approximately 2 weeks from receipt and approval of the returned product.

Standard return and exchange shipping is customer-borne. Crimzon does not provide a standard return pickup service for customer-initiated returns or exchanges.

Once a package is received by Crimzon, we do a Quality Check on arrival. If approved, standard returns are processed as a Credit Note. Standard returns are not refunded to the original payment method or bank account.

Credit Notes are valid for 90 days from the date of issue. They cannot be converted into cash or extended beyond their validity.

The following are final sale and are not eligible for standard returns or exchanges:

• Sale / Clearance products
• Customized products
• Bespoke / Made-to-Order products
• Bags

Exceptions may apply where the wrong product has been shipped or a product is verified to have a manufacturing defect or damage attributable to Crimzon.

Please report the issue within 48 hours of delivery through the Returns & Exchanges section on Crimzon.com. Photographs, videos, packaging photographs or other information may be required for verification.

Please report the issue within 48 hours of delivery. Crimzon will review the issue and determine the applicable resolution after verification.

Products should not be worn, altered, repaired, washed, cleaned or otherwise used after an issue has been identified. Use or alteration may affect the assessment of the claim.

Our standard footwear sizing ranges from 36 to 41. Bespoke requests for sizes 35 and 42 may be accepted subject to feasibility and Crimzon's ability to achieve the required product quality.

Bespoke / Made-to-Order products generally take 15–30 days from the date of order, depending on the product and customization.

No. Due to the nature of Bespoke / Made-to-Order production, orders cannot be cancelled once confirmed.

No. Once the order has been confirmed, modifications cannot be made.

Bespoke / Made-to-Order orders require full payment at the time of placing the order.

For questions or concerns regarding a Bespoke / Made-to-Order order, please contact our Customer Support team at assist@crimzonworld.com or via WhatsApp on +91 9326631031

The regular product may be dispatched within its usual delivery timeline once available. The Made-to-Order product will follow separately within its applicable 15–30 days timeline.

Crimzon treats customer information in accordance with its Privacy Policy. Personal information may be collected and used for purposes including order processing, payment verification, delivery, customer support and other permitted business requirements. For complete information regarding the collection, use and protection of personal information, please refer to our Privacy Policy.

Our Customer Support team can be reached at:

Email: assist@crimzonworld.com
Phone: +91 93266 31031

Support Hours: Monday–Saturday, 10 AM–6 PM, excluding public holidays.

For Returns & Exchanges, customers can initiate a request directly through the Returns & Exchanges section on Crimzon.com