Shipping Policy

1. Shipping Across India

Crimzon currently ships across India to serviceable PIN codes.

Free shipping is available on all prepaid orders.

Cash on Delivery (COD) is available on eligible orders below ₹10,000. A COD handling fee of ₹250 per order is applicable.

COD availability may vary based on delivery location and operational serviceability.

 


2. Order Processing & Dispatch

Once an order is successfully placed and payment is authorized, the order is processed and prepared for dispatch.

For orders placed on our Website, Crimzon aims to process and deliver orders within 7 business days, subject to product availability, payment verification and delivery location.

During festive seasons & sale periods or periods of exceptionally high order volumes, the processing or delivery timeline may vary slightly.

For bespoke orders, the estimated delivery timeline is 15–30 days, depending on the product and customization requirements.

All timelines mentioned are indicative and may vary due to circumstances beyond Crimzon's reasonable control.

 

 

3. Shipping Confirmation & Emails

A shipping confirmation will be sent once an order, or part of an order, has been dispatched.

The shipping confirmation will include the applicable courier and tracking details.

For orders shipped in multiple consignments, separate shipping confirmations and tracking details may be provided for each shipment.

 

 

4. Tracking an Order

Once an order has been dispatched, the shipment can be tracked using the tracking information provided in the shipping confirmation.

Tracking information may take some time to become active after the shipment has been handed over to the courier partner.

Crimzon is not responsible for temporary interruptions or delays in tracking updates arising from courier partner systems.

 

 

5. Shipping in Multiple Packages

Orders containing multiple products may be shipped in separate packages and/or at different times.

This may occur due to product availability, inventory location, operational requirements or courier considerations.

Where an order is split into multiple shipments, the relevant tracking details will be shared separately.

 


6. Delivery Schedule

Orders are processed and delivered Monday through Saturday, excluding Sundays and public holidays in India.

Estimated Delivery Timelines

Order Type

Estimated Timeline

Regular Orders

Up to 7 business days

Bespoke Orders

15–30 days

Delivery timelines are estimates and may vary based on the destination pin code, product availability, payment authorization, order verification, operational requirements, weather conditions, courier delays and other circumstances beyond Crimzon's reasonable control.

During sale periods, festive seasons or periods of high order volumes, delivery may take longer than the standard estimated timeline.

Please note that we do not ship orders to any PO Box, military and protected areas. Delivery charges for failed attempted delivery to such restricted areas will be borne by you.

 

 

7. Delivery Address

Each order can be delivered to one delivery address.

Customers are required to provide complete and accurate delivery details, including:

  • Recipient name

  • House/Flat/Building number

  • Street/Locality

  • City

  • State

  • PIN code

  • Valid contact number

Crimzon will not be liable for delays or failed delivery attempts arising from incorrect, incomplete or non-serviceable delivery information provided at the time of placing the order.

In the event that a shipment requires rerouting due to incorrect or incomplete delivery information, any additional charges imposed by the courier partner may be payable by the customer.

 

 

8. Delivery Attempts & Delivery Failure

Courier partners may make multiple delivery attempts before returning a shipment to Crimzon.

A shipment may be returned to Crimzon in circumstances including:

  • Incorrect or incomplete customer & delivery information

  • Recipient unavailability

  • Refusal to accept the shipment

  • Non-serviceable delivery location

  • Repeated unsuccessful delivery attempts

Where a shipment is returned due to circumstances attributable to the customer, applicable return-to-origin (RTO), re-shipping or other logistics charges may be deducted from or charged against the order value, wherever applicable.

If a prepaid order is unable to get delivered successfully and the parcel is returned to Crimzon, the customer care team will reach out to offer the best possible solution or answer any questions the customer may have for the failed delivery.

 

 

9. Cash on Delivery (COD)

COD is available on eligible orders below ₹10,000.

A COD handling fee of ₹250 per order is applicable in addition to the order value.

COD availability is subject to pin code and courier serviceability and may not be available for all delivery locations.

Crimzon may contact the customer for order verification before dispatch. Orders that cannot be successfully verified may be cancelled.

 

 

10. Payment Authorization & Order Verification

For COD orders, additional confirmation may also be required prior to dispatch.

Crimzon may conduct additional payment or order verification as part of its measures to protect customers and the business against unauthorized or fraudulent transactions.

Order processing or dispatch may be delayed if the required verification cannot be successfully completed.

For prepaid orders, payment is processed at the time of order placement.

 

 

11. Delays Beyond Crimzon's Control

Crimzon makes reasonable efforts to process and deliver orders within the estimated timelines. However, delays may occur due to circumstances, including:

  • Extreme weather conditions

  • Natural events

  • Transportation disruptions

  • Courier partner delays

  • Public holidays

  • Government or regulatory restrictions

  • Incorrect or incomplete customer & delivery information

  • Payment or order verification

  • Unforeseen operational circumstances

 

 

12. Important Information

All delivery timelines stated in this policy are estimated timelines and are not guaranteed delivery dates.

Actual delivery timelines may vary depending on the destination PIN code, courier serviceability, product availability, order verification and other operational factors.

For any shipment-related concern or where an order has exceeded the expected delivery timeline, Crimzon Customer Support can be contacted with the relevant order number for assistance.

Email: assist@crimzonworld.com
Phone: +91 93266 31031
Support Hours: 10:00 AM – 6:00 PM, Monday to Saturday, excluding public holidays.

Crimzon reserves the right to modify or update its Shipping Policy.