Privacy Policy

Crimzon Fashion Accessories Pvt. Ltd. (“Crimzon”, “we”, “us” or “our”) respects the privacy of individuals who visit, shop through, or otherwise interact with Crimzon.com and our related customer touchpoints.

This Privacy Policy explains what personal information we collect, why we collect it, how it is used, when it may be shared, and the measures we take to protect it.

By using Crimzon.com, placing an order, creating an account, or interacting with our customer support or marketing communications, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with Crimzon, we may collect information such as:

  • Contact information: name, email address, mobile number and delivery address.

  • Order information: products purchased, order details, transaction status, delivery and return/exchange information.

  • Payment information: payment-related details required to process a transaction. Payment card information is processed through authorised payment service providers and is not ordinarily stored on Crimzon's servers.

  • Account information: login credentials and information associated with a Crimzon account, where applicable.

  • Customer service information: information provided through email, WhatsApp, phone, social media, return/exchange requests or other support interactions.

  • Device and website information: IP address, browser type, device information, pages visited, referring source and information relating to website usage.

  • Marketing preferences: information relating to subscriptions, communication preferences and interactions with our marketing communications.

  • Information submitted voluntarily: reviews, feedback, photographs or other information submitted through our website or customer channels.

We collect only information that is reasonably required for the relevant purpose.

2. How We Collect Information

Information may be collected when you:

  • Create or use an account;

  • Place or manage an order;

  • Request a return, exchange or other customer service;

  • Subscribe to communications or marketing;

  • Contact Crimzon through email, phone, WhatsApp, social media or other channels;

  • Submit a review, feedback or other content;

  • Browse or interact with Crimzon.com; or

  • Otherwise provide information to us voluntarily.

We may also receive relevant information from service providers involved in payments, shipping, customer support, website operations, analytics or other services provided to Crimzon.

3. How We Use Personal Information

Crimzon may use personal information to:

  • Process, confirm and fulfil orders;

  • Arrange shipping and delivery;

  • Process payments and related transaction activities;

  • Manage returns, exchanges, refunds and credit notes;

  • Provide customer support and respond to enquiries;

  • Communicate order, delivery, return and service updates;

  • Manage customer accounts and preferences;

  • Improve our products, website, services and customer experience;

  • Understand website usage and customer interactions;

  • Send marketing communications where permitted and in accordance with applicable preferences and requirements;

  • Conduct analytics, performance measurement and campaign effectiveness activities;

  • Prevent fraud, misuse, unauthorised transactions and other security risks;

  • Comply with applicable legal, regulatory and accounting requirements; and

  • Protect the rights, property and interests of Crimzon, our customers and other relevant parties.

Where consent is required for a particular use of personal information, Crimzon will seek consent in accordance with applicable law.

4. Marketing Communications

Where permitted, Crimzon may send information about new collections, products, launches, offers, events and other brand communications through channels such as email, SMS, WhatsApp or other digital communication platforms.

Customers may opt out of marketing communications using the unsubscribe or opt-out mechanism provided in the relevant communication, or by contacting us directly.

Opting out of marketing communications will not affect essential communications relating to orders, transactions, deliveries, returns, exchanges or other services.

5. Cookies and Similar Technologies

Crimzon.com may use cookies and similar technologies to support website functionality, remember preferences, understand website usage, improve performance and measure marketing effectiveness.

Cookies may be used for purposes including:

  • Maintaining shopping cart and session functionality;

  • Remembering preferences;

  • Understanding website traffic and usage;

  • Measuring the effectiveness of advertising and marketing campaigns; and

  • Improving website performance and customer experience.

Certain cookies may be placed or supported by third-party service providers that assist Crimzon with analytics, advertising, payments or website functionality.

Cookie preferences may be managed through available website controls and browser settings. Disabling certain cookies may affect some website functionality.

6. Sharing of Personal Information

Crimzon does not sell personal information as a standalone commercial asset.

Personal information may be shared, where necessary, with trusted service providers and business partners who support our operations, including providers involved in:

  • Payment processing;

  • Order fulfilment and delivery;

  • Website hosting and technology;

  • Customer support and communications;

  • Analytics and website performance;

  • Marketing and advertising;

  • Fraud prevention and security; and

  • Professional, legal, accounting or regulatory services.

Such sharing is limited to what is reasonably required for the relevant purpose.

Personal information may also be disclosed where required or permitted by applicable law, regulation, legal process, governmental authority, or where necessary to protect the rights, safety or property of Crimzon, our customers or others.

7. Third-Party Services and Platforms

Crimzon works with third-party technology and service providers to operate and improve our business. These providers may process personal information on Crimzon's behalf or as otherwise permitted by applicable law.

Examples may include payment gateways, logistics partners, website technology providers, analytics platforms, marketing platforms and customer communication platforms.

Third-party platforms may have their own privacy policies and terms governing their handling of information.

8. Google

Google Advertising & Analytics

Crimzon may use Google advertising and analytics services to understand website activity, measure the effectiveness of our marketing campaigns, and deliver or measure advertising that may be relevant to visitors.

These services may use cookies, advertising identifiers and similar technologies to collect information relating to website visits, interactions with advertisements, browsing activity and engagement with Crimzon.com.

Where enabled, Google Analytics Advertising Features may also provide aggregated demographic and interest-related insights to help Crimzon understand how visitors interact with the website and improve the relevance and effectiveness of our advertising and communications. Google states that such reporting may be based on information associated with users who have enabled relevant Google settings, and that certain data may be aggregated or subject to thresholds designed to protect user privacy.

Google and its advertising partners may use cookies or similar technologies to support advertising, measurement, remarketing and campaign performance activities. Depending on the applicable settings and consent requirements, information collected through these technologies may be used to provide personalised advertising or to measure interactions with advertisements.

Visitors may manage certain Google advertising preferences, including personalised advertising, through Google Ads Settings. Where applicable, cookie preferences and consent choices may also be managed through the controls provided on Crimzon.com or through browser settings.

Crimzon may also use Google Analytics to measure website performance, visitor behaviour and ecommerce activity. Where advertising features are enabled, Google requires website operators to disclose the relevant advertising features and the use of first-party and third-party cookies or identifiers.

The availability and operation of these technologies may change as Google updates its products, privacy controls and advertising systems. Crimzon may update this Privacy Policy accordingly.

9. Data Security

Crimzon takes reasonable technical and organisational measures designed to protect personal information against unauthorised access, misuse, alteration, disclosure or loss.

Payment transactions are processed through authorised payment service providers using appropriate security measures. Crimzon does not ordinarily store complete payment card details on its own servers.

How do we protect your information?
We do not use vulnerability scanning and/or scanning to PCI standards.
An external PCI compliant payment gateway handles all CC transactions.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

10. Data Retention

Personal information is retained only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling transactions, providing services, resolving disputes, maintaining business and transaction records, complying with legal and regulatory obligations, and protecting Crimzon's legitimate business interests.

Retention periods may vary depending on the nature of the information and the applicable legal or operational requirement.

11. Your Privacy Rights

Subject to applicable law, individuals may have rights relating to their personal information, including the ability to:

  • Request access to personal information held by Crimzon;

  • Request correction of inaccurate or incomplete information;

  • Withdraw consent where processing is based on consent;

  • Request deletion or erasure where applicable;

  • Raise concerns regarding the processing of personal information; and

  • Exercise other rights available under applicable data protection law.

Requests may be made using the contact details provided below. Crimzon may need to verify the identity of the individual making a request before processing it.

Where consent is the basis for processing, withdrawal of consent will not affect the lawfulness of processing carried out before withdrawal, and certain information may continue to be retained or processed where required or permitted by applicable law.

12. Children's Privacy – COPPA (Children Online Privacy Protection Act)

Crimzon.com is intended for a general audience and is not specifically directed towards children.

Crimzon does not knowingly seek to collect personal information from children where such collection is prohibited by applicable law. If a parent or legal guardian believes that a child has provided personal information to Crimzon in circumstances where it should not have been collected, they may contact us using the details below.

13. International Data Transfers

Certain Crimzon service providers or technology partners may process information from locations outside India. 

Where personal information is transferred or processed across jurisdictions, Crimzon will take such measures as may be required under applicable law.

14. Changes to this Privacy Policy

Crimzon may update this Privacy Policy from time to time to reflect changes in our business, technology, services or applicable legal requirements.

The updated version will be published on Crimzon.com with the revised effective date. Customers are encouraged to review this page periodically for the latest version.

15. Contact Us

For questions, requests or concerns relating to this Privacy Policy or the handling of personal information, please contact:

Crimzon Fashion Accessories Pvt. Ltd.
Email: assist@crimzonworld.com
Phone: +91 93266 31031
Support Hours: Monday to Saturday, 10:00 AM to 6:00 PM, excluding public holidays.

For privacy-related requests, please include sufficient information for Crimzon to identify the relevant account, order or interaction.