Return and Exchange Policy

Return & Exchange Policy

At Crimzon, we want every purchase to be a positive experience. If a product does not work as expected, eligible products may be returned for a Credit Note or Size/Style Exchange, subject to the terms and conditions below.

This policy applies to purchases made through Crimzon.com and Crimzon stores, unless specifically stated otherwise.

 

 

1. Return & Exchange Eligibility

Eligible full-price, non-customized products may be requested for a Size/Style Exchange or Credit Note within 7 days of delivery.

To be eligible, the product must:

  • Be unused and unworn.

  • Be in its original condition.

  • Have all original tags, packaging, accessories and components intact.

  • Not show any signs of wear, damage, alteration, washing, cleaning or use.

  • Be returned with the original invoice/order details where applicable.

Products that do not meet these conditions may be rejected following quality inspection.

Submitting a return or exchange request does not constitute approval of the request. Every returned product is subject to inspection and quality verification by Crimzon before a Credit Note or Exchange is processed.

 

 

2. How to Raise a Return or Exchange Request

Return and exchange requests can be initiated through the Returns & Exchanges option available on Crimzon.com.

During the request process, customers will be required to select the applicable reason for the return or exchange and provide the requested information.

Customers are expected to select the most accurate return reason and provide complete and correct information.

Where required, photographs or additional information may be requested to assess the return or quality concern by our customer care team over whatsapp (If facility unavailable on website).

The return reason selected at the time of raising the request may be reviewed against the condition of the product received by Crimzon.

Incorrect, incomplete or misleading information may result in the return or exchange request being rejected.

 

 

3. Return Reasons

For a smooth and accurate return experience, customers will be asked to select the applicable reason from the available categories on the Returns & Exchanges portal.

These may include:

  • Size Exchange

  • Style Exchange

  • Product Quality

  • Wrong Product

  • Delivery & Transit

  • Other

The specific reason selected should accurately represent the reason for the return.

Once a return request has been place, it does not automatically qualify that product for a guaranteed return.

The reasons may require additional verification before a resolution is approved.

 

 

4. Size & Style Exchange

Eligible full-price, non-customized products may be exchanged for another available size or style, subject to product availability and approval of the returned product.

The replacement product will be processed only after the original product has been received and successfully cleared through Crimzon’s quality inspection.

The replacement product is expected to be delivered within approximately 2 weeks from receipt of the returned product, subject to availability and operational circumstances.

If the requested size or style is unavailable, the customer may be offered an alternative resolution, where applicable.

 

 

5. Credit Note

Where applicable, a Credit Note will be issued to the customer based on the reason presented for the product to be returned.

The Credit Note will be issued electronically and communicated through the registered customer communication channel.

The Credit Note:

  • Is valid for 90 days from the date of issue.

  • Can be used towards eligible purchases on Crimzon.com, subject to applicable terms.

  • Cannot be redeemed for cash.

  • Cannot be transferred or converted into a bank refund.

  • Cannot be extended beyond its expiry date.

Any unused balance remaining on a Credit Note will continue to be governed by the original Credit Note validity.

 

 

6. Products Not Eligible for Return or Exchange

Sale & Clearance Products

Products purchased from the Sale or Clearance section & Products with Discounted Prices are final sale.

No Size/Style Exchange, Credit Note or refund will be provided for such products, except where the product is established to have a manufacturing defect, is damaged before delivery, or an incorrect product has been supplied.

Customized Products

Customized or made-to-order products are final sale and are not eligible for return, exchange or Credit Note.

Where an alteration is required and falls within Crimzon’s scope of work, the alteration may be considered at Crimzon’s sole discretion.

 

 

7. Damaged, Defective, Incorrect or Incomplete Orders

Crimzon follows quality checks during order processing, packaging and dispatch.

In the rare event that a customer receives:

  • A damaged product

  • A product with manufacturing defect

  • A wrong size, style, colour or SKU

  • A missing component or accessory

  • An incomplete order

  • A product damaged during transit

the issue should be reported within 48 hours of delivery through the Returns & Exchanges page on the website.

Clear photographs and relevant order details may be required to assess the issue.

The product should not be used, worn, altered, repaired, cleaned or otherwise modified after the issue is identified.

Such cases will be reviewed by Crimzon and, where the issue is established, an appropriate resolution may be provided, which may include replacement, exchange, Credit Note or another appropriate resolution at Crimzon’s discretion, depending on the nature and availability of the product.

 

 

8. Return Shipping

For standard Size/Style Exchange or Credit Note requests, the return shipping cost is borne by the customer.

Crimzon does not currently provide a standard return pick-up service. Customers are required to send eligible products to the designated return address using a trackable courier service.

Crimzon is not responsible for a returned shipment until it has been received at the designated return location.

Customers are advised to retain the courier receipt and tracking details until the return has been successfully acknowledged by Crimzon.

Where a return is approved due to a wrong product, damaged product, manufacturing defect or other issue from Crimzon’s end, the return-shipping resolution will be handled separately by the Crimzon team.

 

 

9. Packaging the Return

Products should be securely packaged to prevent damage during return transit.

The original product packaging should be retained and returned wherever applicable.

The customer should include the relevant order/invoice details with the return to enable identification and processing.

Products received without sufficient order information may require additional time for identification and processing.

 

 

10. Return Inspection & Approval

All returned products undergo a quality inspection after receipt.

The inspection may include verification of:

  • Product condition

  • Signs of use or wear

  • Tags and packaging

  • Product authenticity

  • Accessories and components

  • Damage or alterations

  • The reason selected during the return request

A return or exchange will be processed only after the product successfully clears the applicable inspection.

If the returned product does not meet the eligibility requirements, Crimzon may reject the return or exchange request.

In such cases, the product may be returned to the customer at the customer’s cost, where applicable.

 

 

11. Return Confirmation & Processing

A confirmation will be shared once the returned product has been received by Crimzon.

Receipt of the returned product does not constitute final approval.

The applicable Credit Note or Exchange will be processed only after completion of the required inspection and verification.

Processing timelines may vary depending on the nature of the request, product availability and operational requirements.

 

 

12. Important Conditions

  • Only eligible products can be returned or exchanged.

  • The 7-day return window begins from the date of delivery.

  • Raising a return request within the applicable window does not guarantee approval.

  • Products must not be used, worn, altered, repaired, washed or damaged.

  • All original tags, packaging, accessories and components must be retained.

  • Return reasons must be selected accurately.

  • Crimzon may request photographs, videos, order details or additional information where required.

  • Each return is subject to quality inspection.

  • Products purchased using a Credit Note remain subject to the applicable return and exchange terms.

  • Sale, clearance, discounted & customized products are final sale, subject to exceptions specifically stated in this policy.

  • Crimzon reserves the right to reject requests that do not meet the eligibility criteria or where the information provided is inaccurate or incomplete.

 

 

13. Customer Support

For assistance regarding a return, exchange or product-quality concern:

Email: assist@crimzonworld.com
Phone: +91 93266 31031
Support Hours: 10:00 AM – 6:00 PM, Monday to Saturday, excluding public holidays.

Please keep the relevant order number available when contacting Customer Support.

 

 

Policy Applicability

This Return & Exchange Policy applies to purchases made through Crimzon.com and Crimzon stores and may be updated from time to time.

Any changes to the policy will be reflected on this page.